We comply with the legal provisions regarding the protection of personal data and implement technical and organizational measures to protect all operations that directly or indirectly involve personal data, which prevent unauthorized or illegal processing, as well as accidental or illegal losses or destructions.

For the purpose of processing messages and requests and fulfilling them, SC LUXETRAVELDEAL SRL. collects customers’ personal data, namely name, phone number, and email address, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of Europe of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

We process the name, email address, and phone number to communicate with you for the execution of contractual obligations and for responding to requests/messages sent through the website.

All this data will be kept for the duration of keeping financial-accounting and tax records required by the legislation in the field, but no more than 5 years.

We do not use personal data for automated processing or for profiling. We never make automated decisions regarding you. We use technical means to store data securely. We do not process data for secondary purposes incompatible with the purposes for which we collected them.

We strictly respect and ensure the confidentiality of the processed data. We only disclose the data to fulfill your interests or to comply with legal obligations. Confidentiality is an essential value for us.

We may also provide your personal data to other companies with which we are in partnership relations, but only on the basis of a confidentiality commitment from them, through which they guarantee that these data are kept safe and that the provision of this personal information is done according to the legislation in force, as follows: courier service providers, marketing service providers, payment/banking services providers, telemarketing or other services, provided by companies with which we can develop joint programs to offer our Goods and Services on the market, insurers, etc.

To place a request, the customer will provide the requested data and information in the online form for sending a message, placing an order, or by phone. Refusing to communicate the requested information prevents the seller from registering and fulfilling the order.

The owner as well as the operator of this website are not responsible for customers’ errors in entering this data or for any false data provided by them. The customer is obliged to provide correct and accurate data, bearing full responsibility for the inaccuracy of the information provided to the seller.

Personal data will not be sold, transferred, or distributed in any form to third parties or to other countries, except when requested by competent public authorities, in accordance with the provisions of Regulation (EU) 2016/679.

We recommend all users of this website to take all safety measures when providing personal data online and to periodically check the status and accuracy of this data. Users are directly responsible for how they protect their login data, considering that they may bear the consequences of unauthorized use.

Your rights

According to Regulation (EU) 2016/679, you have the right of access and intervention on the personal data provided. In this regard, you have the right to obtain from us a confirmation whether or not personal data concerning you are being processed and, if so, you have access to the respective data, as well as to the following information:

• The purposes of processing;

• The categories of personal data concerned;

• The recipients or categories of recipients to whom the personal data have been or will be disclosed;

• Where possible, the period for which it is envisaged that the personal data will be stored or, if this is not possible, the criteria used to determine this period.

Upon request, we will provide you with a copy of the personal data undergoing processing. For any other copies requested, we will charge a reasonable fee based on administrative costs. If you address your request electronically and unless you request a different format, the information will be provided in a commonly used electronic format (word, pdf, etc.).

Customers also have the right to rectification, modification, and updating of the processed data. Thus, you have the right to obtain from us, without undue delay, the rectification of inaccurate personal data concerning you. Taking into account the purposes for which the data were processed, you have the right to obtain the completion of incomplete personal data, including by providing a supplementary statement.

You have the right to obtain from us the erasure of personal data concerning you without undue delay, and we have the obligation to erase personal data without undue delay where one of the following reasons applies:

• The personal data are no longer necessary for the purposes for which they were collected or otherwise processed;

• You withdraw your consent on which the processing is based and there is no other legal ground for the processing;

• You object to the processing and there are no overriding legitimate grounds for the processing;

• The personal data have been unlawfully processed;

• The personal data must be erased for compliance with a legal obligation under European Union law or Romanian law;

• If we communicate your data to courier companies or other partners, and you request their deletion, we will take all reasonable steps to inform the partners processing the data that you have requested the erasure of any links to those data or any copies or reproductions of those personal data.

The data will not be erased if:

• The processing is necessary for compliance with a legal obligation that requires processing under European Union or Romanian law or for the performance of a task carried out in the public interest;

• For reasons of public interest in the area of public health;

• The processing is necessary for the establishment, exercise, or defense of legal claims.

You have the right to obtain restriction of processing where one of the following applies:

• You contest the accuracy of the data, for a period enabling us to verify the accuracy of the data;

• The processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;

• We no longer need the personal data for the purposes of the processing, but you require them for the establishment, exercise, or defense of legal claims.

Where processing has been restricted under the above-mentioned cases, such personal data, with the exception of storage, shall only be processed with your consent or for the establishment, exercise, or defense of legal claims or for the protection of the rights of another natural or legal person or for important reasons of public interest of the European Union or the Romanian State.

Where you have obtained restriction of processing of personal data, you will be informed by us before the restriction of processing is lifted.

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format. You have the right to transmit those data to another controller without hindrance from us, where technically feasible. The exercise of the above right does not affect your right to data erasure.

Any customer also has the right to object, free of charge and without any justification, to the processing of their personal data for direct marketing purposes.

To exercise all the rights mentioned above, you may submit a written request at any time to our headquarters at Calea Plevnei nr. 10 , sector 5, Bucuresti, Romania. You are also entitled to go to court.

Your data will not be transferred to another country.

By completing the data in the message submission forms, you, the user/buyer, expressly declare and agree that your personal data will be included in the database of https://www.triptailor.ro/  and you expressly and unequivocally agree that all these personal data may be stored, used, and processed for the purpose of executing placed orders or responding to messages and submitted requests.

The buyer’s personal information may also be provided to the Prosecutor’s Office, Police, courts, and other authorized state bodies, based on and within the limits of the legal provisions and as a result of expressly formulated requests.

You have the right of access, intervention, rectification, and portability of the data you provide us, to limit the processing carried out by us, and even to request the deletion of the data. We mention that intervention on the data you have provided us may prevent the execution of the contract concluded between you and us. In this case, we will be exempted from liability. If you are dissatisfied, you have the option to contact and file a complaint against us with the National Authority for the Supervision of Personal Data Processing, as well as with the competent courts of law.